Europlan Fidelity Programme

With the Europlan Fidelity Programme, you can enjoy many exclusive benefits divided into levels and receive special communications.

 

Bronze level

When you join the programme, you immediately gain access to the following benefits:

🎁 Welcome gift. As a token of our gratitude, enjoy our small Bronze level gift, a special treat to get your Europlan experience off to a great start.
🍹 Toast to a new experience. A warm welcome awaits you at your Europlan accommodation: enjoy a non-alcoholic drink at the hotel bar or a welcome kit at the residence.
🎟️ 5% discount. A 5% discount, which can be used once on your next stay at any Europlan holiday accommodation and cannot be combined with other offers. The discount only applies to stays booked directly, i.e. via Europlan portals.

 

Silver level

Upgrade to the Silver level by redeeming your 5% discount on your next stay. After that, all that’s left for you to do is to enjoy many other benefits:

🍴 Restaurant discount. Take advantage of a 10% discount in the Europlan restaurants, a special treat for the palate that will give your stay an extra touch. The initiative includes the restaurants at Hotel Caesius Thermae & SPA Resort, Hotel Du Lac et Bellevue, Hotel Sportsman, Residence Arca, and Residence La Filanda. Please note that the discount is not valid for meals at your accommodation’s restaurant.
💆 Discount for treatments at Hotel Caesius. Enjoy a wellness experience with a 10% discount on treatments and massages at Hotel Hotel Caesius Thermae & SPA Resort. The discount cannot be combined with other offers.
Sailing boat tour. With stays of at least four nights, an exclusive experience on board the sailing boat San Nicolò is included (San Nicolò Cruise - 2 hours on the designated days). A unique opportunity to enjoy Lake Garda from a different perspective from May to September, upon availability.
💰 Fidelity discount. Get a 10% discount on stays in any Europlan hotel or residence. The discount cannot be combined with other offers and only applies to stays booked directly, i.e. via Europlan portals.

 

Gold level

Upgrade to the Gold level by redeeming your 10% fidelity discount and enjoy more exclusive benefits that will be added to those of the previous levels:

🧴 Discount on Caesius Thermal Water Cosmetics. Save 10% on the exclusive beauty products line at Hotel Caesius Thermae & SPA Resort. A luxury treatment for your well-being. The discount cannot be combined with other offers.
🚲 City bike free rental. Rent a bike for free at your accommodation and explore the surroundings! If the rental is not available, just ask the reception for further information.
🎾 Discount on tennis classes. Take a tennis class, court rental included, with a 10% discount on the list price. A perfect opportunity for sports enthusiasts (at the tennis courts of Residence Arca in Bardolino). This activity is upon availability.
Free upgrade. Upgrade to a nicer room or apartment for free, if available, and make your stay even more comfortable.
🌅 Free early check-in. If available, request early check-in at no extra cost and start your Europlan experience ahead of time.
💤 Free late check-out. If available, request a late check-out at no extra cost and extend your comfortable stay.

 

How to join

Joining the Europlan Fidelity Programme is easy: all you need to do is ask at the reception of your accommodation upon arrival and provide an email address. Our staff will take care of everything else. The fidelity programme membership is personal.

 

How to enjoy your benefits

To redeem your 5% discount or your fidelity discount, please contact us by phone, email or through the form on our website when booking. Please remember that the membership is personal and the use of these discounts is exclusive to the person registered for the fidelity programme. For all other benefits, please contact the reception staff. Although the fidelity programme is personal, the family unit of the person registered for the fidelity programme can also enjoy the benefits of the level.

 

Upgrading to another level

To upgrade to the next level, just book a stay by redeeming the discount (5% discount and fidelity discount) available for your level. Please note that if you cancel it, you will lose the opportunity to upgrade to the next level. Residence Tiglio does not participate in the Europlan Fidelity Programme.

 

Expiry dates

The 5% discount is valid for 15 months after joining the programme. The fidelity discount, on the other hand, is valid for two years. If you don’t redeem your 5% discount or your fidelity discount within the specified time frames, your Europlan Fidelity Programme membership will expire. In this case, to join the programme again, you just need to book a stay in one of our facilities, as foreseen to enjoy all the benefits of the Bronze level.

 

How to unsubscribe

You can unsubscribe from the Europlan Fidelity Programme at any time by contacting us via the following email address: web@europlan.it.

 

Programme changes

These terms come into force from the date of their publication and may be subject to change. We will inform you of any changes through specific communications.

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